| Title: | Customer Service - Nursery Outlet Sales Associate Spring 2026 |
|---|---|
| ID: | 1104 |
| Department: | Operations |
Primary Responsibility: Assisting customers at Natorp’s Nursery Outlet as dynamic sales associate and customer service provider.
Reports to: Tina Hines
Seasons of Operation:
Spring: 3/25-6/21
Wednesday through Sunday 10 am to 5 pm
Fall: 9/3-10/18
Thursday through Sunday 10 am to 5 pm
Primary Responsibility:
- To share Natorp’s knowledge, expertise, and passion for plants with every customer
- To provide service that is unexpected, intuitive, and personalized so that every visitor feels special
- To make every visitor passionate about Natorp’s by going one step further in offering an exceptional and memorable experience that is without equal in the gardening industry
Responsibilities
Customer Satisfaction and Quality Service
- Greeting and welcoming visitors and customers
- Assisting and advising customers with plant and hard good questions and selections
- Delivering exceptional personal customer service
- Resolving or referring customer concerns or complaints according to established procedures.
- Assisting with activities, events, and special promotions as needed
Operational Standards Responsibilities
- Support and assist the full-time staff in ensuring that safety, security, health, facilities, repair, and environmental standards are met daily.
- Notifying the full-time staff promptly with any safety or operational concerns
- Providing the full-time staff with feedback on procedures and customer service concerns
Requirements
- A thorough understanding of horticulture and product knowledge as it relates to the NNO operation
- The willingness to share horticultural knowledge with customers and co-workers
- The ability to demonstrate professional behavior under pressure
- A willingness to assist with stocking and with display maintenance
Summary of Key Responsibilities
Daily Primary
Customer Service
Sales
Design
Answer Customer Calls
Auxiliary Tasks As Needed
Assisting with merchandising displays
Attending weekly staff meetings
Assisting with shut down/start up if asked
Assisting with inventory if asked
Watering
Cleaning plants, displays
Monitoring product quality, stock levels, and signage needs
Other duties as assigned
Work Environment
Work is performed in a greenhouse, which during both seasons may get very hot.
